Turnaround time for in stock items normally runs 7 – 10 business days, plus shipping. If an item has to be ordered, plan on another week or so. We will let you know if this is the case. During busier times, such as pre-holiday and graduation, orders could encounter a slightly longer delay.
Return Policy: personalized items are not returnable, refundable or exchangeable unless a mistake is made on our part. Please make sure to check all order details before checking out. If an item is damaged or incorrectly embroidered due to our error, we will gladly replace the damaged item for a new one, or refund you if this is not possible.
If you are interested in having us embroider your items, please contact us for approval first. Turnaround time for customer items is at least 3 – 4 weeks, and perhaps longer during the aforementioned busy times.
For customer provided items, all efforts will be made to make sure your items are perfect. However, we do not replace or reimburse for outside items that are damaged in the embroidery process. You assume all risk by sending your items to us.
Let us know if you are local to the Montgomery, AL area and wish to pick up your items.